Legal Notices

Privacy Policy

Who we are

hotairballoonflight.co.uk is operated under the name British Balloon Flights.

Information we may collect

This website does not provide customer accounts, take bookings or process payments. We may nevertheless receive limited personal or technical information when you use the site, including:

• technical server information such as an IP address, browser type, device type, requested page and time of access;
• information you choose to send if you contact us by email;
• limited referral or conversion information supplied by an affiliate network or merchant, which may include an anonymous click or transaction reference; and
• information needed to investigate misuse, security incidents or technical faults.

How and why we use information

We may use this information to operate and secure the website, diagnose technical problems, understand whether affiliate links are working, respond to enquiries and meet legal obligations.

Where UK data protection law applies, we normally rely on our legitimate interests in operating, protecting and improving the website. We may also process information to respond to a request made by you, to comply with a legal obligation or, where required, with your consent.

Affiliate links and external websites

When you follow a voucher or booking link, you may leave this website or be redirected through an affiliate tracking service. The destination website may collect information under its own privacy and cookie policies. Those organisations act independently and their policies should be read before you submit personal information or complete a purchase.

Who may receive information

Information may be processed by service providers that help us host, secure or maintain the website, and by affiliate networks or merchants where this is necessary to record a referral. We may also disclose information where required by law or to protect the website, its users or our legal rights.

International processing

Some technical or affiliate service providers may process information outside the United Kingdom. Where this happens, we expect the relevant provider to use an appropriate legal safeguard for the transfer.

How long information is kept

Technical logs are retained only for the period reasonably needed for security, fault diagnosis and hosting administration. Correspondence is kept only while it is needed to answer the enquiry, maintain necessary records or resolve a dispute. Affiliate reporting information may be retained for accounting, fraud-prevention and contractual record-keeping purposes.

Your rights

Depending on the circumstances, you may have rights to request access to your personal information, correction, deletion, restriction, portability or to object to particular uses. Where processing relies on consent, you may withdraw that consent. These rights are not absolute and may be subject to legal exceptions.

You may raise a concern with us using the email address above. You also have the right to complain to the UK Information Commissioner’s Office.

Children

This website is intended for general audiences and does not knowingly collect personal information directly from children.

Changes to this policy

This policy may be updated when the website, its providers or legal requirements change. The date at the bottom of this page shows when it was last revised.

Terms & Conditions

Using this website

By using hotairballoonflight.co.uk, you agree to use it lawfully and not to interfere with its operation, attempt unauthorised access, introduce malicious code or use the content in a misleading or unlawful way.

Information and availability

We take reasonable care when preparing location information, prices, voucher details, flight descriptions and practical guidance. Ballooning is weather-dependent and operators may change launch sites, prices, eligibility rules, voucher periods or other arrangements. Information on this website is therefore provided as general guidance and may not always reflect the latest position.

Before purchasing or travelling, check all important details directly with the voucher seller or flight operator. Their current terms, cancellation arrangements, medical restrictions, age and height requirements, availability and safety instructions will apply.

Bookings and contracts

This website does not sell or operate balloon flights and is not a party to the contract for any voucher, booking or flight. When you complete a purchase through another website, your contract is with the named seller or provider and is governed by that organisation’s terms and privacy policy.

Prices and offers

Any price, saving or offer shown is indicative unless expressly stated otherwise. The final price and product details shown by the seller at the point of purchase take precedence. We are not responsible for a seller changing or withdrawing an offer.

External links

Links to external websites are provided for convenience and information. We do not control those websites and are not responsible for their availability, content, security, products, services or handling of personal information.

Intellectual property

Unless otherwise stated, the text, page design, graphics and original images on this website are protected by intellectual property law. They may be viewed and printed for personal, non-commercial use. They must not be copied, republished, sold, scraped at scale or used commercially without permission.

Third-party names, trademarks and logos remain the property of their respective owners. Their appearance does not imply ownership by or endorsement of this website.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence.

Subject to that, we are not responsible for losses arising from reliance on outdated or incomplete information, the acts or omissions of voucher sellers or flight operators, cancelled or altered flights, external websites, or circumstances outside our reasonable control. Visitors remain responsible for checking current information before purchasing or travelling.

Changes and availability

We may update, suspend or remove website content without notice. We do not guarantee that the website will always be available or free from technical errors.

Law and jurisdiction

These website terms are governed by the laws of England and Wales. Any dispute will be subject to the courts that have jurisdiction under applicable consumer law.

Cookie Policy

What cookies are

Cookies are small text files stored by a website or service in a browser. Similar technologies can include local storage, tracking pixels and other methods of storing or reading information on a device.

How this website uses cookies

The website’s own page code does not currently use non-essential analytics or advertising cookies. Strictly necessary technologies may still be used by hosting, security or delivery services to provide the website, prevent abuse or maintain essential functionality.

When you follow an affiliate or voucher link, the destination website or an affiliate network may use cookies or similar technologies to record that the visit came from this website. Those technologies are controlled by the relevant third party and are covered by its own cookie and privacy information.

Managing cookies

You can use browser settings to view, block or delete cookies. Blocking essential technologies may prevent parts of a website from working properly. Cookie choices made on an external voucher or merchant website must be managed on that website.

Changes to cookie use

If non-essential analytics, advertising or other optional technologies are introduced, this policy will be updated and an appropriate consent mechanism will be provided where required.