Legal Notices

Privacy Policy

Who we are

hotairballoonflight.co.uk is operated under the name British Balloon Flights.

Information we may collect

This website does not provide customer accounts, take bookings or process payments. We may nevertheless receive limited personal or technical information when you use the site, including:

• technical server information such as an IP address, browser type, device type, requested page and time of access;
• information you choose to send if you contact us by email;
• limited click or purchase information supplied by a voucher provider or technical service involved in the purchase journey, which may include an anonymous click or transaction reference; and
• information needed to investigate misuse, security incidents or technical faults.

How and why we use information

We may use this information to operate and secure the website, diagnose technical problems, understand whether voucher links are working, respond to enquiries and meet legal obligations.

Where UK data protection law applies, we normally rely on our legitimate interests in operating, protecting and improving the website. We may also process information to respond to a request made by you, to comply with a legal obligation or, where required, with your consent.

Voucher links and external websites

When you follow a voucher or booking link, you leave this website and may pass through a technical service before reaching the voucher provider. The destination website and any third-party service involved may collect information under their own privacy and cookie policies. Their policies should be read before you submit personal information or complete a purchase.

Who may receive information

Information may be processed by service providers that help us host, secure or maintain the website, and by voucher providers or technical services involved in the purchase journey where this is necessary to route a visitor or record a completed purchase. We may also disclose information where required by law or to protect the website, its users or our legal rights.

International processing

Some technical service providers or voucher providers may process information outside the United Kingdom. Where this happens, we expect the relevant provider to use an appropriate legal safeguard for the transfer.

How long information is kept

Technical logs are retained only for the period reasonably needed for security, fault diagnosis and hosting administration. Correspondence is kept only while it is needed to answer the enquiry, maintain necessary records or resolve a dispute. Purchase reporting information may be retained for accounting, fraud-prevention and contractual record-keeping purposes.

Your rights

Depending on the circumstances, you may have rights to request access to your personal information, correction, deletion, restriction, portability or to object to particular uses. Where processing relies on consent, you may withdraw that consent. These rights are not absolute and may be subject to legal exceptions.

You may raise a concern with us using the email address above. You also have the right to complain to the UK Information Commissioner’s Office.

Children

This website is intended for general audiences and does not knowingly collect personal information directly from children.

Changes to this policy

This policy may be updated when the website, its providers or legal requirements change. The date at the bottom of this page shows when it was last revised.

Terms & Conditions

About these terms

These terms apply when you browse or use hotairballoonflight.co.uk. By using the website, you agree to use it in accordance with these terms and applicable law.

These terms do not replace any terms that apply to a voucher or balloon flight purchase made with a voucher provider.

The experiences on British Balloon Flights

We organise and present a focused range of hot air balloon flight experiences, together with launch-site guides, nearby-location information, comparisons and practical information intended to help you choose the right option.

Experience details can change. This may include prices, launch sites, availability, passenger requirements, operating dates, voucher conditions, cancellation arrangements and other practical details.

We work to keep the information on British Balloon Flights accurate and useful. Where information on this website differs from the information shown by the voucher provider at the point of purchase, the information shown during the purchase process should be treated as the current booking information.

Booking and payment

British Balloon Flights does not take payment for balloon flight vouchers and does not issue the voucher.

When you follow a booking or voucher link, you are taken to the voucher provider’s website to complete the purchase. They are responsible for payment processing, issuing the voucher and administering the booking.

Before completing a purchase, please read the price, experience details and terms displayed by the voucher provider.

Vouchers, dates and fulfilment

Voucher validity, booking procedures, cancellations, amendments, refunds and experience fulfilment are governed by the terms of the voucher provider from whom you make the purchase.

Hot air balloon flights are weather-dependent and may also be affected by launch-site availability, seasonal operating conditions, aircraft or crew availability and passenger requirements.

If you have already purchased a voucher, questions about your payment, voucher, booking date, cancellation or amendment should be directed to the voucher provider using the contact information supplied with your purchase.

Prices and availability

Prices displayed on British Balloon Flights are intended to reflect the current price available through the relevant voucher provider, but prices and promotional offers may change without notice.

An experience being displayed on this website does not guarantee availability on a particular date or at a particular launch site.

The price and availability shown at the point you complete the purchase should be treated as the current position.

Our commercial relationship

British Balloon Flights is a commercial website. We may receive a commission when a purchase is completed after a visitor follows one of our booking or voucher links.

This does not increase the price you pay through the link. Our role is to present the experiences, explain the differences between them and help visitors choose before they move to the voucher provider’s website to complete the purchase.

Information on this website

We take reasonable care over the content published on British Balloon Flights, but information can become out of date, particularly where a voucher provider or flight operator changes a product, price, launch site, availability or operating condition.

The website is intended to help you understand and compare the available experiences. It should not be treated as a substitute for the current booking information and terms shown when you complete the purchase.

Links to other websites

British Balloon Flights contains links to third-party websites, including the website used to complete voucher purchases.

Once you leave British Balloon Flights, the content, availability, privacy practices and terms of the website you visit are controlled by that third party. You should review their information where relevant before proceeding.

Intellectual property

Unless stated otherwise, the original text, page design, branding, graphics and other original material created for British Balloon Flights may not be copied, republished, reproduced or commercially reused without permission.

Some photographs, product names, trademarks and other material appearing on the website may belong to voucher providers, flight operators or other third parties. Their rights remain unaffected.

Acceptable use

You must not knowingly misuse British Balloon Flights, attempt to gain unauthorised access to the website or its systems, introduce malicious code, interfere with normal operation, or use the website in a way that is unlawful or infringes the rights of others.

Our responsibility to you

Nothing in these terms excludes or limits any responsibility that cannot legally be excluded or limits any rights you have under consumer law.

British Balloon Flights is responsible for the website and the content we publish on it. The voucher provider is responsible for the purchase contract, payment, voucher administration and the terms governing the experience bought from them. The flight operator is responsible for operating the flight and for matters within its control.

To the extent permitted by law, we are not responsible for losses caused solely by the acts, omissions, systems or services of a third party over which we have no control.

Changes to the website or these terms

We may update British Balloon Flights, change its content or revise these website terms from time to time. The latest version will be published on this page with the date of the most recent update.

Law and jurisdiction

These website terms are governed by the laws of England and Wales. Any dispute will be subject to the courts that have jurisdiction under applicable consumer law.

Cookie Policy

What cookies are

Cookies are small text files stored by a website or service in a browser. Similar technologies can include local storage, tracking pixels and other methods of storing or reading information on a device.

How this website uses cookies

The website’s own page code does not currently use non-essential analytics or advertising cookies. Strictly necessary technologies may still be used by hosting, security or delivery services to provide the website, prevent abuse or maintain essential functionality.

When you follow a voucher link, the destination website or a technical service used in the purchase journey may use cookies or similar technologies. Those technologies are controlled by the relevant third party and are covered by its own cookie and privacy information.

Managing cookies

You can use browser settings to view, block or delete cookies. Blocking essential technologies may prevent parts of a website from working properly. Cookie choices made on an external voucher or merchant website must be managed on that website.

Changes to cookie use

If non-essential analytics, advertising or other optional technologies are introduced, this policy will be updated and an appropriate consent mechanism will be provided where required.